We're Hiring - Customer Service Support Centre Representative

Job Vacancy: Customer Service Support Centre Representative

Company: Demerara Bank Limited

Location: Corporate Office, 214 Camp Street, North Cummingsburg, Georgetown

Demerara Bank Ltd. is seeking dedicated individuals to join our Customer Service Support Centre team. As a trusted financial institution, we are committed to providing top-notch service to our valued customers.

Position: Customer Service Support Centre Representative

Key Responsibilities:

•         Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and solutions.

•         Assist customers with account inquiries, transactions, and problem resolution.

•         Educate customers on our products and services, ensuring they have the best banking experience.

•         Identify opportunities to cross-sell and upsell the bank products to meet customer needs.

•         Collaborate with other departments to resolve complex customer issues.

•         Maintain accurate records of customer interactions and transactions.

Qualifications & Skills:

  • Six (6) CSEC passes - Grades 1 & 2 (Mathematics and English are compulsory)
  • Certificate in Customer Service & /or proven experience or relevant background is a plus.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask in a fast-paced environment.
  • Knowledge of banking products and services is a plus.
  • Proficiency in computer applications and social media platforms.
  • Empathy and patience when dealing with customer inquiries and complaints.
  • Adaptability to changing technology and processes.
  • Ability to handle confidential information with discretion.

Deadline for Applications: September 26, 2023

How to Apply: Interested candidates are invited to submit their resumes along with a cover letter detailing their relevant experience to our Corporate Office or via e-mail at banking@demerarabank.com. Please include "Customer Service Support Centre Representative Application" in the subject line.

We offer competitive compensation, training programmes, opportunities for growth, and a supportive work environment.

Join our team and become an integral part of Demerara Bank's commitment to excellence in customer service.